Complaints procedure

Accident Assistance (Peterborough) Ltd aim to ensure that there should be no cause for complaint in relation to the service we provide you. In the unlikely event that you wish to raise a complaint or have any other concerns with regards any service we have provided you may submit a formal complaint.

Complaints Procedure

Complaints can be made in writing, by email, by telephone, in respect of the claims management service that we have provided that is regulated under the compensation act 2006.

Complaints should be addressed to Qaiser Farid. By post to Accident Assistance (Peterborough) Ltd, Unit 1 Midland Road, Peterborough, PE3 6DD, by telephone: 01733 686410, by email: info@accidentassistance.net

You will receive a written or electronic acknowledgment of the complaint within five working days from Qaiser Farid who will be handling the complaints for the business together with a copy of this complaints procedure.

Any request by the client for a face to face meeting will be accommodated.

 

Within eight weeks of receiving a complaint we will send you either:

 

A) A final response which adequately addresses the complaint (including contact details for the Financial Ombudsman should you wish to make a complaint to them)

B) A response which; explains why we are still not able to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide you a final response.

 

If you are not satisfied with our responses, or if a complaint is not resolved after eight weeks, you may refer your complaint to:

 

Financial Ombudsman Service

Exchange Tower

Harbour Exchange Square

Isle of Dogs

London E14 9SR

Tel: 0800 0234567

info@financial-ombudsman.org.uk

www.financial-ombudsman.org.uk

 

Accident Assistance (Peterborough) Ltd, Registered in England & Wales Company Registration no: 09341443